We are so sorry your item(s) didn't work out :(
*PLEASE NOTE THAT ALL FACE MASKS PURCHASED ARE NOT RETURNABLE OR EXCHANGEABLE*
We are happy to refund an order in full (if it meets all of the conditions found in our Returns / Exchanges policy) and is received by our team within 14 days of the shipment date.
We are happy to exchange an order in full (if it meets all of the conditions found in our Returns / Exchanges policy) and is received by our team within 28 days of the shipment date.
Returns and exchanges are handled the same way. Please be sure to include your receipt and write reason for return or exchange on the receipt / packing slip.
To return OR exchange an item, please ship the item back to:
750 W Bannock St, #1615
Boise, ID 83702
Once a qualified return or exchange is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. You will receive an email when your item has been refunded.
If you're exchanging an item, you will then go on and re-order the new item that you would like to exchange for.
Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us at email@example.com.